Answers to our most frequently asked questions
How far in advance should I reserve?
Reserving at least two months in advance helps ensure item availability; however, during peak wedding months or for custom orders we recommend at least six months or longer.
What kind of payment is required to make a reservation?
A 25% deposit is required for in-stock items and a 50% deposit is required for all custom orders.
What if I need to cancel my order?
The deposit for in-stock items may be refunded if the order is canceled three months prior to the event date. Deposits for custom work or items is non-refundable. Non-refundable deposits for non-custom rentals may be applied to other items or an alternate date within one year.
How are payments made?
We accept Visa and Mastercard by phone. We also accept cash or certified check at the store. All balances must be paid in full in order to pick-up or have equipment delivered. If you designate someone else to receive your rental order, please make sure payment arrangements have been made.
Is there a charge for delivery and pick up?
Charges are based on mileage per number of vehicles required and begin at a minimum of $30.00. Fee covers both delivery and pick up. If no one is present at scheduled time of delivery, an additional fee may be charged.
Does the delivery fee include set-up?
The delivery/pick up fee is quoted as ‘tailgate’ only. Additional labor for carting, carrying, and set-up or tear down is available.
Will my rental equipment be set up and torn down?
Only some tents and canopies include set up and tear down. Please see the price list for additional labor charges.
Do I need to wash linens, dinnerware, and flatware?
All linen must be shaken free of loose food particles and decor. All wax must be removed from candelabras. China , flatware, and cookware must be rinsed free of all food and returned to the racks provided. Hot water will easily remove caked chocolate. Make sure you coordinate with your caterer as to whom will be responsible. Event Décor & More will charge the additional cleaning fees to the responsible party who signed our Contract
What if something doesn't work or I don't receive all my equipment?
Please notify us immediately so we may correct the situation. The success of your event is very important to us. Please don’t wait until after your event to notify us. If it is after hours, you will be directed as to whom to call.
What happens if something gets ruined, lost or broken?
Any costs for damaged or missing items will be charged to the signer of the Contract.
What are your lease/rental requirements?
Please read our Rental Contract for more information.
If you have any additional questions or are unclear about any of the above, please